GOLD is Still Here to Help

Having Trouble Paying Your GOLD Loan?

We have solutions to help our Members whose income is affected by COVID-19. Explore the programs we've put in place, or give our lending team a call to talk through your unique situation and needs: 484-223-4216.

COVID-19 Lending

 

4/1/2020 Letter from the CEO

To our Members and friends:

Like all of you, COVID-19 is heavy on my mind throughout each day and night. Guidelines, mandates, and recommendations change by the day and sometimes hour. This situation is escalating quickly, and my number one priority is keeping our staff and Members safe while we continue to help all of you attend to your financial needs. 

That first part, keeping people safe, is what will allow us to keep GOLD running smoothly while we serve you. The best way for us to reduce risk and fight the spread of COVID-19 is to limit Member visits in our branches. 

I understand how important accessing and managing your money is to you, now more than ever. My team will work with every one of you who calls to find the best way to complete your transaction without the need to come into the branch. These calls may take longer than expected as they ask questions and work to understand your situation, then review the options for how to complete your transaction. I understand this may leave you feeling frustrated at times, but please know these extra steps have your best interest at heart. 

If a branch visit is the only way your transaction can be completed, we'll schedule a time for you to come to the branch, but your transaction will be conducted as you wait in your car or outside the branch. Only GOLD staff will be permitted inside the building. 

All of us appreciate your patience as we work through this together. Please know we're dedicated to serving you with as little disruption as possible while keeping safety as our top priority. If you need help with a transaction, the number to call is 484-223-4200. Thank you for trusting GOLD. 

Stay safe, 

Cheryl Bartholomew

President & CEO 

You Can Rely on Us

GOLD Services and Products Will Remain Available

Limiting in-person social interaction is the key to reducing potential spread of COVID-19. We encourage you to rely on our digital and technology services for your basic banking needs until the threat of the coronavirus has passed:

  • Online Banking- You can use online banking to review your accounts, transfer funds, and make payments. If you are not signed up for an online account click here.
  • Mobile Banking - Members can bank from their mobile device by downloading the GOLD App. The app allows you to do remote check deposit so you can keep funds going into your account. 
  • Loan Applications - You can complete loan applications online or talk to a loan officer and get questions answered over the phone at 484-223-4216. 
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Be Cautious and Alert

Protecting Yourself From Scams and Risks

In times like these, a natural reaction may be to withdraw your cash in fear that you won’t be able to access your money. We cannot emphasize enough how dangerous it is to withdraw large amounts of cash to store in your home or elsewhere. The safest way for you to protect yourself and your money is to leave it securely deposited at your credit union, where your funds are federally insured.

Scam artists take advantage of times like these to gain access to bank accounts. Protect yourself by being aware of suspicious emails and text messages. Keep your eyes open for medical supply scams, fraudulent donation sites, or anything else that seems fishy. If it seems like it could be fraud, it probably is, so listen to your gut and don’t provide your personal identification (usernames, passwords, Social Security number, etc.) unless you are dealing with a organization whom you have made the initial contact. Do not click on links or download attachments from unknown email senders, and do not make purchases or donations on any unknown sites.

You are now leaving GOLD Credit Union's website. This site is provided with the sole intent of providing helpful and convenient information for our members. We recommend that you consult the privacy disclosure on all websites before continuing. GOLD Credit Union is not responsible for any content on any other website, and does not represent either the third party or you, the member, if you enter into a transaction.

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