10/13/2020 Update: Reopening Plans
Although there have been changes regarding restrictions on businesses serving the public, GOLD is taking a conservative approach to re-opening our branches to walk-in traffic.
Our highest priority remains serving Members while maintaining a safe environment, and our current “by appointment” procedure allows us to meet all of our Members’ needs without creating unnecessary risk.
We have not had any situations where we have not been able to effectively and efficiently conduct business.
Our COVID response team meets weekly to monitor the situation and current guidance. We continue to make adjustments as needed.
Having Trouble Paying Your GOLD Loan?
We have solutions to help our Members whose income is affected by COVID-19. Explore the programs we've put in place, or give our lending team a call to talk through your unique situation and needs: 484-223-4216.
COVID-19 Lending
6/25/2020 Update: General Office Branch Reopens Monday, June 29
The General Office branch located at 835 W Hamilton Street in downtown Allentown will reopen on Monday, June 29. We will conduct transactions by appointment only at both branch locations and will schedule times in 15-minute intervals.
You can make an appointment to visit either branch by calling 484-223-4200.
When you arrive, call before entering the building. At the Lehigh Division branch (4703 Hamilton Blvd), call 484-223-4235. At the downtown General Office branch (835 W Hamilton St), call 484-223-4230.
Following the safety standards put in place by the CDC, GOLD will require that face masks be worn and social distancing be maintained.
We can't wait to serve you again downtown.
6/19/2020 Update: Reserved Hours for High-Risk Members
As we adapt to this "new normal" we continue to strive for ways to better serve our Members. Your health and safety remain a top priority at GOLD Credit Union! For this reason, in addition to our regular appointment scheduling, we've reserved Tuesday mornings from 8:30 to 10:00 AM exclusively for Members 60+ or who are otherwise high risk. During this time only one Member at a time will be served in the branch to further reduce the risk of exposure.
To set up an appointment for yourself or a loved one during the special time slot or during regular business hours, please call 484-223-4200. When you arrive, call 484-223-4235 before approaching the building and a GOLD staff member will give you instructions on how and when to enter the branch.
All visitors to the branch must wear a face mask to enter in accordance with CDC guidelines. We hope these safety precautions and reserved hours are a help to our most vulnerable Members. Thank you for allowing us to serve you.
6/5/2020 Letter from the CEO
Dear Member,
Over the past few months, COVID-19 has disrupted all of our lives and posed challenges to many friends and family. You have been on our minds during this time. Our thoughts go out to you and your loved ones with the hope that you are doing well.
As an essential business, GOLD has continued to serve our Members with adjustments to our daily procedures. We appreciate that each of you were patient and understanding as we worked through the trying times and adapted to the changes, and we, as most of you, are ready to return to some sort of normalcy.
As Lehigh and Northampton counties move from “Red Phase” into “Yellow Phase” we are prepared to welcome our GOLD family to the 4703 Hamilton Blvd branch with modified procedures. We will continue to conduct transactions by appointment only and will schedule times in 15 minute intervals. The downtown Hamilton Street branch will remain closed at this time. We continue to evaluate the situation and will make a decision to reopen the branch when appropriate.
Following the safety standards put in place by the CDC, GOLD will require that face masks be worn and social distancing be maintained. We ask that you adhere to the instructions below when visiting the branch:
- When you can, please call 484-223-4235 in advance to set up an appointment for your transaction in the branch.
- If you are not able to schedule an appointment in advance, please pull into a designated parking space and call 484-223-4235 before approaching the building. A GOLD staff member will give you instructions on how and when to enter the branch.
Upon entering the lobby, you will see that things have slightly changed. There are protective shields at teller stations and desks, social distancing reminders on the floor, and a limit on the number of Members in the building at one time.
As we have throughout the pandemic, GOLD continues to be your trusted partner and committed to your financial needs. We are looking forward to the day when we can welcome you back into both of our branches and will continue to keep you updated as the Lehigh Valley moves toward “Green.”
In the meantime, stay safe, stay healthy, and stay GOLDen.
Cheryl Bartholomew
President & CEO