GOLD Credit Union is introducing smsGuardian, an anti-fraud text alert notification service, geared to protect you, our valued member, against fraud on your Visa® Check Card or Credit Card.
Provides you with 24/7 fraud protection!
smsGuardian is an anti-fraud text alert notification service that sends transaction alerts directly to your mobile phone in the event there is suspicious activity on your Visa® Check Card or Credit Card. This added layer of security enables fraudulent activity to be identified and stopped immediately, which can significantly reduce the chances of fraud occurring.
If you receive a text alert please review the message carefully. If the transaction is authorized, DO NOTHING. The transaction will be processed normally. However, if the transaction is not legitimate, reply to the text message immediately following the text directions received. Your Visa® Check Card or Credit Card will be canceled immediately; blocking any future transactions and a new card will be issued automatically. Rest assured your funds will be safe. You will be contacted by a Fraud Analyst for further action.
When using smsGuardian, cardholders can select a time zone for their location and set “Do Not Disturb” times. Messages will then be sent after the designated “Do Not Disturb” period ends.
Enrollment is completely voluntary and valid for one year, however, it can be easily renewed or canceled at any time. You will receive a reminder to renew prior to the expiration date.
This service is provided by smsGuardian free to our members, however, message and text rates may apply depending on your phone carrier or plan.
What triggers a text alert?
smsGuardian will send a text to you when one of the following situations occur:
How to enroll?
To enroll, you will need the following information:
For Your Information:
Frequency of Messages: The number of alerts you receive will be based on your card usage. You will not receive more than one message per transaction on each enrolled card. In your preference settings you will have the ability to setup a “Do Not Disturb” window. During this period, your messages will be held and sent when your “Do Not Disturb” time has ended.
To Discontinue Service: You may cancel this service anytime by replying to a text alert with the word STOP or by texting the word STOP to “27576”. You may also unsubscribe from this service entirely by accessing smsGuardian’s website.
Service Expiration: This service expires every 12 months. You will receive a renewal text prior to your expiration date and may respond as indicated to continue your service. Renewal may also be completed by logging into the smsGuardian website and renew your subscription.
Remember GOLD Credit Union will NEVER request your personal or financial account information via text message.
If you have any questions about fraud, or matters concerning other scams, please contact GOLD Credit Union at 484-223-4200, Monday – Friday, 8:30 AM-5:00 PM ET.
Here’s yet another way GOLD Credit Union is KEEPING YOUR BEST INTEREST AT HEART®.